Frequently asked questions

If your product is eligible for return, please contact customer service email and we will email you *prepaid return shipping labels and a Return Merchandise Authorization (RMA) number. All returns must be sent to our designated Return Center. Returns sent to any other addresses may be refused or will incur an additional handling charge of $35 per box.

*Alaska, Hawaii, and Puerto Rico Returns - Prepaid shipping labels are not available. Please contact customer service for more information.

Depending on bank processing times, you should see the return credit in your account within 3 business days of the credit being issued, but that could be up to 30 days after we receive your return.

If your tracking number shows that your package was delivered, but you did not receive it, please check around your home and with any neighbors who may have received your item. If you still cannot locate it, please contact us so we can coordinate with the shipping carrier to locate your package.

If you believe that part of your order is missing or incorrect, please open all packages. Sometimes multiple items ship in one box. Please contact us for assistance with your missing or incorrect orders.

With items in your cart, select the box for “I have a coupon code” under your order summary. Type the code into the Coupon Code box and select Apply to get an updated estimated total.